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Privacy Policy

Feed Sam Inc. Privacy Policy

Feed Sam Inc. (Feed Sam'/'we'/'us') is committed to protecting your privacy. The following Privacy Policy describes how we collect, store, use and share information about Users of our websites www.feedsam.com, www.feedsam.ca, (the 'Website'), and/or our services as described in our Terms of Service ('Services'). The terms 'user' and 'you' refer to visitors of the Website and persons who have registered for an account with Feed Sam for the use or potential use of the Service. Please review the following carefully so that you understand our privacy practices.

This Privacy Policy was last changed on January 17, 2019.

If you have questions about this Privacy Policy, please contact us at customercare@feedsam.com.


Your use of the Website and/or Services constitutes acceptance of and agreement with this Privacy Policy. If you do not accept this Privacy Policy, do not use our Website or our Services. Your consent to our use of your personal information can be withdrawn at any time by following the directions at the end of this policy.

Collection and Use of Personal Information

We use your personal information to provide you with our Services, to administer our client databases, to communicate with you and respond to your inquiries, for identification and authentication purposes and for service improvement. Feed Sam does not disclose your personal information to any third party to enable them to market their products or services. Feed Sam will retain your personal information for only the period of time which is reasonable under the circumstances.

Management of the Website

When you visit our Website, we process technical data such as your IP address, visited webpages, the internet browser you use, your previous/next visited websites and the duration of a visit/session to enable us to deliver the functionalities of the Website. In addition, in certain instances the browser may prompt you for your postal code, City or email address to allow us to provide you with an enhanced experience. This data enables us to manage and improve the Website.


By signing up and entering your email address on our site you are consenting to receive Feed Sam communication containing news, updates, and promotions.

If you register for an account, we may collect your name, email address, country, language, password, mobile phone number, IP-address, MAC-address, delivery address and your credit card number, expiry date, billing address and security code (see ‘Processing Payments’ below).

We will use your contact details to send you a welcoming email, to communicate with you in response to your inquiries, and to send you service-related announcements.

Service Information

If you register for an account, we will collect information about your use of the Services including information about your orders and purchasing preferences. We use this information to enhance your experience, for example to suggest products that we think your pet will enjoy.

Processing Payments

If you register for an account, your credit card information is provided to our payment processing provider Stripe Payments Canada, Ltd. in order to process payments for your orders. Feed Sam itself only collects the first six (the BIN numbers) and the last four digits of your credit card number as well as the expiration number. We use this information to prevent fraud.


By signing up and entering your email address on our site you are consenting to receive Feed Sam communication containing news, updates, and promotions. You may opt-out of receiving these updates at any time by following the opt-out instructions in the communication.

Generating Management Information and Statistical Data

Feed Sam uses your personal information in an anonymised and aggregated form to closely monitor which pages of the Website are most frequently visited and which features of the Service are used most, to analyze usage patterns and to determine where we should offer or focus our Service. We may share this information with third parties for industry analysis and statistics.

Referral Program

If you choose to use our referral feature on the Website or any future email communications to tell a friend about our Service, you will be prompted to enter your friend's email address or mobile phone number or log into your preferred social network. If you elect to refer a friend, we will automatically populate a message for you to send to your friend inviting him or her to try the Service on your behalf, however the actual message will be sent via your mobile device or social network and you will be able to edit the final message before you send it. If your friend does not register for an account with us, we will delete your friend’s contact information.

Administrating public Forums

The Website may offer publicly accessible blogs and community forums. If you choose to post a comment on such blogs or forums, we will ask for personal information such as your name and email address. You may provide us with just your first name or a pseudonym. Please be aware that the name you provide will be publicly posted and associated with your comment. Your email address will not be published. To request removal of your personal information from our blog or community forum, please contact us at customercare@feedsam.com.


Advertisements appearing on the Website may be delivered by us or one or more third-party web advertisers. These third party web advertisers may set cookies. These cookies allow the advertisement server operated by that third party to recognize your computer each time they send you an online advertisement. Accordingly, advertisement servers may compile information about where or whether you viewed their advertisements and which advertisements you clicked on. This information allows web advertisers to deliver targeted advertisements that they believe will be of most interest to you. The Privacy Policy applies to cookies placed on your computer by us, but does not cover the use of cookies by any third-party web advertisers. For the privacy practices of such third-party web advertisers, you should consult the applicable privacy policy for the relevant third- party web advertiser(s).

Our Disclosure of Your Information

Under certain circumstances, Feed Sam will disclose your personal information:

  • when we are required or authorized by law to do so, for example if a court issues a subpoena;
  • when you have consented to the disclosure;
  • where it is necessary to establish or collect fees;
  • if we engage a third party to provide IT services to us (like computer back-up services or archival file storage) and the third party is bound by our privacy policy, please note that such service provider(s) may be located outside of Canada;
  • in connection with a change of control transaction;
  • if the information is already publicly known.

We may employ third party companies and individuals to facilitate or provide the Service on our behalf (for example delivery and production facilities), to process payment, provide customer support, provide postal code and delivery address information to our delivery drivers, to perform Website-related services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Website's features) or to assist us in analyzing how our Service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are contractually bound not to disclose or use it for any other purpose. Our service providers store information in Canada and in the United States and accordingly your personal information may be available to Canadian and/or United States governments or agencies under a lawful order, irrespective of the safeguards we have put in place for the protection of your personal information.

Feed Sam will disclose your personal information to the extent that this is legally required, or necessary for the establishment, exercise or defence of legal claims and legal process; or in the event of an emergency pertaining to your health and/or safety.

your Rights

You have the right to information regarding your personal account, including information that you've provided to us and information regarding each order via the Website or the App. You may at any time request correction or erasure of your personal data, and object to any processing of your personal data by emailing us at customercare@feedsam.com. It may not always be possible for us to comply with your request, for instance if we are under a legal obligation to maintain your personal information. You may also amend your personal details using your Feed Sam account on the Website or the App.


Unless specified otherwise in this Privacy Policy, we will retain your information until you cancel your Feed Sam account, or until your Feed Sam account has been inactive for 1 year. If you wish to cancel your Feed Sam account or request that we no longer use your information to provide you services, please contact us at customercare@feedsam.com or access the Cancel Subscription area of your My Account after log-in on the web-site. Upon expiry of the one year period of inactivity, we will alert you and give you two weeks to re-activate your Feed Sam account or retrieve any personal information you want to keep. After deletion of your account we will anonymize your data, unless these data are necessary to comply with a legal obligation or resolve disputes.


Feed Sam has taken appropriate technical and organizational security measures against loss or unlawful processing of your personal data. We use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) as well as physical safeguards of the locations where data are stored.

However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet. Any transmission of information by you to Feed Sam is at your own risk. We recommend that you do not disclose your password to anyone.

Cookie Policy

The Website uses "cookies". A cookie is a small text file that we place on your computer or mobile device to enable various features of the Website. You can change your cookie settings to accept or not accept cookies in your browser settings.

Changes in this Privacy Policy

We may update this privacy statement to reflect changes to our information practices. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Details

3126 2nd Ave N
Lethbridge, AB
T1H 0C6